Thomas went to a new vet today. He was urinating every 15-30 minutes yesterday evening, so I called my vet. The earliest appointment they had available was Monday. They would take him as an emergency between 8-5 today, but that would cost an extra $80, on top of the $38 office call fee.
Um, no. I’m still a little bit angry about the receptionist offering an appointment FIVE DAYS LATER, for a suspected UTI. A UTI is not an emergency, but it’s an urgent care issue, and if an owner doesn’t understand that, the receptionist should explain it to them.
I’m also annoyed that my vet–a practice I’ve been going to for ten years, is no longer able to provide urgent, non-emergency care. That’s unacceptable to me. I’m not asking them to drop everything to examine my dog, but they shouldn’t be so booked up that they can’t fit in urgent care cases. And they should have office staff who can triage those appointments, putting the non-urgent ones farther off and leaving a few slots open for more pressing problems.
So, I called another practice, and they were able to get Thomas in as a new patient this morning. They also had a couple of new client discounts that brought the bill down to $57. It would have otherwise been $87, which would have still been very reasonable!
You know how this story ends, right? After being stressed out about Thomas and pissed off at the old vet practice yesterday, I got no sleep last night. And of course, Thomas was back to peeing normally today. His urine looked normal under the microscope and everything else looked great. They did a needle urine draw, so they had a sterile sample to culture. Results of that should be back Monday, but I expect they’ll be negative.
All that angst and drama for nothing!