So I finally got a bill from Comcast. Due on receipt. Fuckers. But that’s not the mind-boggling part.
First, the number on the bill is not actually the number for paying bills. If you call the number on the bill, you are directed to hang up and call another number. WTF?!
Second, if you try to pay via the web, you are asked for a PIN. Comcast will send you the pin. Via snail mail. Why? My bank allows me to set up an account online, without doing any fancy-schmancy postal mail BS. EFS (or whatever it’s called now) let me set up an electronic notification and loan payment account entirely online. I can make a car payment without a PIN. But nooooo, Comcast requires a PIN, and they will only send it to you via snail mail. WTF?!
Third, when I called the second number, I was given three payment options: #1 cable, #2 phone, or #3 internet service. I have all three, so can I just pick any of them? When I chose option #1, my call timed out and I was dropped. When I chose option #2, my call timed out and I was dropped. When I tried option #3, it didn’t drop me, but I was on hold for almost an hour. An hour wherein I had to listen to a loop of some jazzy elevator interpretation of some 80s song I don’t recall the name of. There should be a law against that.
Fourth, I still had a fucking headache, and the annoyance factor and the elevator music did not help!
I’ll say it again: Comcast, do not make it difficult for me to give you money!
red paper boat 