Comcast sent me a “new” modem last week. I finally had time to set it up today. Opened the box to find that the modem was scratched up and had what looks like a cigarette burn. It did not inspire confidence, but okayfine. We can’t have nice things. I’m used to that. Then I plugged it in and turned it on, and smoke came out of it, accompanied by an acrid smell of burning electrical wires.
I spent 45 minutes on the phone, on hold then talking to a very nice man from India. Not much he could do for me, which I expected, since it was a clear equipment failure. But he filed a report, and now I have to go to the Comcast office tomorrow to get a (hopefully working!) reacement. I was hoping to avoid driving over there, because I hate going to the west side.
red paper boat 