The bank I have my car loan with “upgraded” their website about six months ago. In doing so, they completely broke it. I was no longer able to make payments through the website, because the default payment amount was the pay-off amount. Um, I don’t think so! That meant that I had to pay by phone, which I hate, hate, hate. Every time I had to call in a payment, I complained about their broken website. And every time I complained, the customer service rep told me that they’d never had any complaints before. Yes, you did, from me! One of them told me that the box to change the payment amount was there, but I must have missed it. Uh, no, I’m really not brain dead. Another told me that there must be something wrong with my browser, despite the fact that I told him I’d tried it in Firefox, IE, and Opera.
It’s been frustrating. They really shouldn’t make it difficult for me to give them my money.
So, today I log into my account, expecting to see the steadily-shrinking-but-still-much-larger-than-my-bank-balance pay-off amount. But no, they’ve (finally!) more or less fixed the problem. I can now pay the current amount due, and I can even edit the payment date. I can’t edit the actual payment amount, which is kind of a pain in the ass, because I usually round up. I’m not complaining, though. At least I can pay online again, and that’s the important part.
red paper boat 